eWorkbook - Customer Driven Service - .pdf by Tony Alessandra

Model: TA121

$19.00  $9.97
You Save: $9.03 (48%)

Add to Cart:  

Bookmark and Share
Product Description
You can use Tony Alessandra's Customer-Driven Service 53-page workbook with several worksheets to get your people to become more customer-focused. When we focus too much on operations and not enough on the customer, we can ruin customer loyalty. If you've ever been on the other end of the phone trying to make sense to some bureaucratic "customer-policy-robot" who just says "Sir there's nothing I can do - our policy says..." You will be right in sync with the messages in this content-filled workbook.

Additional Notes:

Downloadable content associated with this item is available after checkout and via your Account History after purchase.

Download Part 1



 


Success | Success Quotes | Inspirational Quotes | Motivational Quotes | Privacy Statement | Security

Copyright © 2013 Your Success Store - All Rights Reserved